Home Care Excellence – Rama D.
Originally from Senegal, West Africa, Rama has called the United States home for over 30 years. During that time, she raised two children, a son who now serves with the NYPD and a daughter working as a lab technician at Memorial Sloan Kettering Cancer Center, where Rama herself worked for 12 years. Rama’s background in the medical field spans more than a decade, but it was a personal request that put her on the path to caregiving.
A young woman recovering from a double mastectomy asked Rama to help care for her elderly mother. The woman had no family nearby, and Rama agreed to stop by for a few hours each day. When the woman’s mother later fell and sustained two fractures, her role expanded. Rama became a live-in caregiver, supporting the mother through recovery, illness, and eventually hospice care for nearly two years. Since then, she has continued providing care to clients across New York.
Whether she’s folding laundry, preparing meals, assisting with personal care, or sharing quiet moments watching tennis with a client, Rama is always focused and present. Her approach to caring for clients is calm, direct, and entirely hands-on. Her cultural background shapes her sense of responsibility. “In Senegal, we are raised to respect our elders,” she explains. “You help out—not because someone’s watching, but because it is the right thing to do.”
Rama understands that care is not one size fits all. “You might show them a shirt, and they say, ‘No, I don’t like this color.’ So, you bring another one. If they say, ‘I don’t like that either,’ you keep going until they pick one,” she explains. To some, it might look like she is giving in, but Rama understands balance. She has learned when to stand firm and where to step aside.
She pays close attention to her clients’ mood and body language. This kind of awareness is especially important in elder care, where many clients, particularly those with Alzheimer’s or dementia, struggle to express themselves verbally. Recognizing these cues helps Rama proactively manage distress while making clients feel seen, even when they cannot fully express themselves.
“You learn to read people. If they are not feeling well, their face tells you before they do.”
Rama D., LifeWorx Caregiver
To Rama, respect is non-negotiable. “It’s not easy,” she admits, “but you have to stay calm. You have to relax, even when they lose control.” She sees the human behind every behavior, even those shaped by Alzheimer’s or dementia. This respect shows up in the boundaries she sets too. “You have to remember, it is not your house. You don’t tell people how to run their home. You are there to help.”
Over time, that kind of work ethic builds trust. Families don’t just rely on her because she is capable, but because she cares enough to get the small things right. “Rama’s always willing and able to jump in and help cover a shift, even if it’s at the last minute” shares Maika Morin, Director of Compliance. “She’s super responsive, caring, and honestly, she feels more like family than just a caregiver.”
We truly appreciate the outstanding efforts of Rama. If you know someone like her who is seeking opportunities to provide care, or if you know someone who would benefit from the compassionate care provided by a person like Rama, please reach out to us.
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