FAQs

We proudly service many areas and cities in New York, New Jersey, Florida, and Connecticut. Visit our Locations page for details or call your local office for more information. 

Bal Agrawal was led to found LifeWorx on the heels of his own experience finding good household help. Read more of his story and triumphs here.

No, we are privately owned and operated. Each office offers personal attention to our customers, a local service mindset, and a simple point of contact and care.

Yes, we are a licensed Home Health Care Agency in New York, New Jersey, and Sarasota, FL. We are in the process of obtaining our license in Connecticut. We also have our companion license in West Palm Beach, FL, and Connecticut.

We offer elder care, nanny, and housekeeping services. These services include but are not limited to live-in, live-out, full-time, and part-time care.

A care team member will speak to you in-depth and help you determine what the best services are for you and your family. Chat with one of our experts now.

We serve anyone that requires home care. Please call us to discuss your needs.

We provide services 24/7. Our caregivers are flexible to work during the day or night, depending on your needs.

LifeWorx services range from part-time to 24/7 live-in care. Please call us to discuss your needs.

A consistent schedule is helpful, however, once you establish a relationship with your LifeWorx care provider you will certainly have the flexibility to adjust as needed.

We will cooperate and help coordinate services with other agencies or entities involved in your care. Additionally, we can offer referrals to other healthcare providers as needed.

Yes, LifeWorx is fully insured for all our services.

We continuously follow and implement recommendations from the CDC. We have provided care for 10 COVID-19 patients and all have recovered while preserving the health of our caregivers.

There is no need to prepare. We look forward to having an open conversation regarding your loved one’s situation. We will discuss what their needs are and together we will explore how we can improve their environment, state of health, and overall well-being.

Our network includes caregivers not only in the tri-state area but also in Florida, catering to “snowbirds” and those relocating to warmer climates. Additionally, we have caregivers who can travel with your family if you’re planning a lengthy vacation or relocation, ensuring continuity of care wherever life takes you.

LifeWorx specializes in the way we vet our candidates. We are very diligent in our screening process. Our caregivers have undergone background checks, reference checks, as well as a lengthy interview assessing their skills and personality. We give superior service to all our clients and are always there for any needs that should arise. 

Depending on the needs of the client, we can start services the next day. If the need is very specialized, it may take an additional day or two.

A Live-in is someone who can live in the home with you and be there in case of an emergency or assist in nighttime responsibilities. Live-in caregivers are there 24 hours a day, but typically have up to 13 working hours and can sleep at night for a minimum of 8 hours, with 5 of them being consecutive. A Live-out Home Health Aide or Nanny or Housekeeper is someone who will come and work during the day and leave at the end of the day.

Typically, the more notice the better but we understand that life happens. Give our local office a call to discuss more and we will help find you a replacement or fill-in based on your needs and concerns.

Yes, LifeWorx has registered nurses (RN) on staff who do nurse visits, initial assessment, plan of care, medication management, post-surgery care, and medical monitoring for our clients. We have licensed nurses in all four states: New York, New Jersey, Florida, and Connecticut.

LifeWorx is a certified home health care agency. We are also among the top 7% of agencies that have CHAP accreditation.

All caregivers are meticulously screened through two interviews, reference checks, and background checks to determine if they are eligible to work with LifeWorx clientele. We have a team dedicated to finding the best caregivers through our screening process.

We run a 5-point background check on all our candidates, including 50 statewide criminal histories, sex offender’s registry, driving records, and social security.

LifeWorx has a rigorous and thorough vetting process. We require at least 2 years of private care experience and at least 2 recent, professional in-home references for our “Reference Manager” to speak with. Typically, we require references to be from the local community where the applicant is looking to provide services. If we like what we hear, we will invite the candidate in for an in-person interview. Here, we do a deep dive into their credentials, skills, experiences, as well as who they are as a person. If all goes well, we will run a 50-state criminal background check and check their driving record as well.

All references are called in-house and the transcripts can be provided to you. If you still wish to call the references yourself, we can arrange this for you.

A copy of a candidate’s background check can be sent to you.

We find our candidates primarily through referrals from other candidates. Other sources include walk-ins, online ads, and open houses. 

Caregivers can help in many ways including, but not limited to assisting with personal care, medication reminders, housekeeping, meal preparation, and running errands.

All our caregivers located in Florida, Connecticut, New Jersey, Long Island, and the Westchester area are required to have a means of transportation. Candidates in the New York City area use public transportation and are not required to own a vehicle.

Rates vary by service and need. Contact a LifeWorx representative to discuss details in your area.

All LifeWorx services are insured and bonded and carry liability insurance, and 8 other insurances.

LifeWorx will stay in contact with a client’s family through phone, e-mail, and text. We have a local and single point of contact.

LifeWorx will provide back-up coverage whenever needed.

Just as we put careful thought into your initial caregiver, we will continue to do so with added thought to the additional feedback of what does and does not work. We will continue to ensure superior services and will find someone who matches your needs based on their skills, experience, and personality.

Our caregivers come from all walks of life and have different personalities, but they are all assured to be reliable, compassionate, and experienced. 

Our caregivers can update the family as frequently as requested. Most of our caregivers update the client’s family on a daily or weekly basis. 

LifeWorx will work to find coverage for your loved one if their provider is unable to attend.   

Yes, LifeWorx works to find you a consistent and reliable care provider. Depending on the level of care and schedule, you may have more than one caregiver working in your home.

If you wish to meet your care provider before services start, we can set up an interview, trial, phone, or video call to determine whether the candidate will be a good fit in your home.

ADLs are Activities of Daily Living and IADLs are Instrumental Activities of Daily Living. These define life tasks that clients must manage to live at home and be independent.

Most of our caregivers are Home Health Aides (HHAs), Personal Care Aides (PCAs), or Certified Nursing Assistants (CNAs). 

LifeWorx pays the candidates weekly for their services.

LifeWorx provides home health aide and personal care services, as well as nursing by one of our registered nurses (RN). This includes nurse visits, an initial assessment, a plan of care, medication management, post-surgery care, and medical monitoring.

Companion care focuses on providing emotional support, caregiver assistance, light housekeeping, and companionship to help seniors function independently in their home environment.

LifeWorx does not provide rehabilitative care, but we can recommend a physical therapy specialist that you can work with.

Hospice care focuses on the quality of life for people and their caregivers who are experiencing advanced, life-limiting illnesses. Hospice care is compassionate care in the last phases of incurable disease so that the patient may live as fully and comfortably as possible. LifeWorx supports individuals in hospice care by providing companionship, personal care, and homemaker services.

Yes, LifeWorx can assist your loved ones in assisted living and senior living facilities. We have excellent relationships with Atria, Sunrise, Brookdale, Kendal on Hudson, CareOne, Maplewood, and others in the Greater New York area, as well as Sarasota Bay Club, Plymouth Harbor, and Aviva in Sarasota County. 

While health insurance may cover the cost of care, LifeWorx only accepts Long-Term Care insurance and private pay.

LifeWorx will help you with a seamless process of fulfilling your patients’ needs by finding a qualified caregiver to help with care. LifeWorx’s registered nurses will oversee the care for the patients. Their outstanding communication and diligence will give you the comfort of always being informed about the progress and care. 

Home care is defined as a non-clinical supportive service such as homemaker and companion. Home care services provide a loved one comfort and quality of in-home living.

Home health care is defined as medical and clinical supervision by a licensed professional such as registered/licensed practical nurses, occupational therapists, and physical therapists. It also includes the administration of prescription medications or shots, monitoring of health status, medical tests, and wound care.

Home care and home health care often include meal preparation, assistance with appointments, assistance with activities of daily living, cleaning, and organizing.

“Aging in Place” means that an individual will remain living in their own home with some level of independence for the later years, instead of moving into assisted living, a nursing home, or a retirement community.

Long-term care focuses on services, which are designed to meet a person’s health or personal care needs and allow the person to live safely and independently at their home. The most popular type of long-term care is to help with activities of daily living. The most common reason for long term care is a gradual decline in health, which comes with age and prevents the individual from performing activities of daily living on their own. People often seek long term care when they have ongoing frail conditions, or after a stroke or heart attack.

LifeWorx can conduct a home visit before starting the home care services if requested by the client. During this visit, the registered nurse will make an initial assessment of the client’s condition.

Yes, there is a written plan of care for each client which is created by the registered nurse (RN) and communicated to the caregiver and family member. The plan of care is modified as needed, meaning when the condition of the client changes and/or every 3 and 6 months.

The best part about working with our agency is that we are always here for you. If things go wrong, LifeWorx will be by your side to find an immediate and acceptable solution just give us a call.

All caregivers are screened thoroughly to determine the quality of their work. Candidate Relations Managers stay in contact with active workers weekly and Client Relations Managers will stay in contact with clients weekly. We take any issues seriously and handle them promptly to maintain the highest standard of care. We are dedicated to addressing any concerns swiftly and effectively. 

If your caregiver does not work out, LifeWorx will work with you to determine a new, better fitting candidate. If your nanny or housekeeper does not work out, we offer a 1-week 100% money-back guarantee and a 12-week “No-cost” replacement guarantee.

You can learn more about our application process by calling the LifeWorx office in your area. Office phone numbers can be found on our website LifeWorx.com under the Contact Us tab.

To apply to work at LifeWorx you must be authorized to work in the United States, have at least 2 years of recent, relevant work experience along with 2 professional references, and be at least 20 years old. If applying from any area besides New York City, a driver’s license is required.

Once you have filled out our application, you will be contacted by a member of our Candidate Relations team and this person will become your point of contact. In the case that you have any remaining questions about the application, please contact your Candidate Relations Manager.

For New Applicants or Applications in Progress:

You can request a Job Application sign-in link or reset your password using this page: https://application.lifeworx.com/password/reset

For Caregivers Who Have Already Started Working:

If you’re having trouble accessing the Caregiver Portal and Invoicing system, please contact your candidate relations manager who will assist you in resetting your password.

LifeWorx checks your references by making direct contact with the families you worked for previously, it is the first step of our application process and must be completed before we can move forward. 

Now that you have submitted your application please wait for a member of our Candidate Relations team to contact you. They will go over your application and collect additional information as needed.

Yes, LifeWorx is an Equal Opportunity Employer.

Available positions change daily. Call your local Candidate Relations Manager to find out more.

Yes, you can start the application process now and let your local Candidate Relations Manager know when you will be available to start. Start the application process by going to https://application.lifeworx.com/. 

Scrubs are not required by LifeWorx unless the client requests it.

Please contact the closest location to you and we would be more than happy to give you more details.

We require private in-home references relevant to the job that you are applying for. We need to be able to speak to a family member of the person you cared for.

LifeWorx pays weekly through direct deposit. 

Applicants are required to have a minimum of two years of recent experience, preferably in the last two or three years.

You should call your local Candidate Relations Manager to update your availability and profile in order to hear about the most relevant positions to you. 

LifeWorx’s jobs are available in several areas in New York, New Jersey, Florida, and Connecticut. Please contact your local office for more information about openings near you.

The application process depends on how long it takes to gather all required documents and information.

Yes, when a caregiver transports or drives their own car on behalf of our clients, the mileage is accounted for and invoiced accordingly.

LifeWorx invoices on a two-week cycle.

There’s no cost to initiate a caregiver search. However, we do charge a $400 registration fee to start a nanny or housekeeper search.

Invoices can be received by email, paper mail, or both.

ACH payment is the preferred payment method. We also accept payment by check and credit cards.

The invoice payment terms are net 10 days after the invoice has been issued.

Send the updated billing information to accounting@lifeworx.com or call (914) 458-9920 to update.

Yes, LifeWorx manages the assignment of benefits for its Long-Term Care Insurance clients at the client’s request. This means that, upon the client’s request, the Long-Term Care insurance company reimburses LifeWorx directly for services rendered, instead of the client paying us directly and then seeking reimbursement from the insurance company.

Yes, autopay can be set up with ACH payment processing.

Yes, LifeWorx will send you the invoices before processing payment if the client would like to review it beforehand.

Balances that are 30 days past due are subject to finance charges.