People often need long-term care as they age and particularly when they have a serious, ongoing health condition or disability. This resource guide will answer your questions and our dedicated Care Consultants are available to help find a solution that fits your family’s individual needs.
Do you have questions about your family’s long-term care options? We’re here to help! Call 1-646-517-5718
Once all the necessary forms and paperwork are submitted to the insurance company, a care coordinator or employee with the claims department will typically send a physical letter to the address listed on the policy with either an approval or denial.
Typically, a complete claim should be approved or denied within 30 to 45 business days. If additional information is needed (or a decision is unable to be reached) a representative of the insurance company should reach out to discuss the issue.
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